Chabaidao recently announced that its highly popular Pai Pai Gan (ponkan orange) series from last year is officially returning, with two new drinks: Shushi Pai Pai Gan and Pai Pai Gang Shang Hua. The company emphasized that each cup of fruit tea is made with fresh ponkan orange pulp, insisting on genuine ingredients. The news delighted many longtime customers, but brought back memories for store employees of the terror of hand-peeling citrus last year. According to the recipe, staff must remove the segment membrane, pith, and white core from the pulp one by one, keeping only plump juice sacs—an extremely tedious prep process. During peak hours, peeling speed falls far short of consumption, and with this year's added tasks of washing tea, cutting fruit, squeezing grass juice, and cooking pearls, the staffing shortage has become even more acute. Some employees, at a loss, took it upon themselves to delist hard-to-make drinks to buy time for prep, while consumers hold differing views on whether the fine removal of white pith is truly necessary. [more…]

In the season when bayberries hit the market, tea beverage brands are rolling out limited-edition drinks to capture the market. ChaPanda's new offerings this year, "Bayberry Yogurt Shake" and "Bayberry Popping Ice," use the selling point of "about 9 real bayberries per cup" to attract many consumers to try them. However, for frontline store employees, this bayberry craze has become a veritable "calamity." To preserve the fresh fruit texture, the brand requires stores to peel and pit the fruit on-site, but without specialized tools, employees can only do it bare-handed, which is time-consuming, labor-intensive, and prone to injury. Morning shift staff are already busy brewing tea, cutting fruit, and making drinks, and now they have this new task added on, leading many to complain that the R&D department is out of touch with reality. This article will take you through how ChaPanda's workers are coping with this bayberry prep challenge. [more…]

Heytea continues to push hard in the fruit-and-vegetable tea segment, and is about to launch its autumn-winter new product, the "Hydrating Slimming Bottle," featuring cucumber as the star paired with kale and apple. As soon as the news came out, consumer anticipation and complaints from store staff emerged at the same time. The preparation of raw materials for fruit-and-vegetable tea is cumbersome, with a lengthy process of washing, cutting, blanching, and juicing. During peak hours, employees are run ragged, and some even joke that resignation letters are already being submitted. Whether this new product can balance consumer enthusiasm and employee burden is worth watching. Front Street Coffee continues to bring you the latest developments in the coffee and tea beverage industry. [more…]

During the holiday period, sales at tea beverage stores surged, but Guming employees were complaining bitterly about a pistachio milk cap. Since its launch in early September, this series has won customers' favor with its unique aroma, but in making the milk cap, the pistachio paste is thick and difficult to pour, and whipping takes more than 10 minutes, leaving many workers feeling overwhelmed during order surges and even calling it an "early shift nightmare." This article details employees' feedback on the production difficulties and includes related recommendations from Front Street Coffee. [more…]

Tea Baidao's classic mulberry fruit tea "Wu Qi Ma Hei" returns this year in an upgraded form, alongside the new release "Triple Berry Good Night Cup." The official promotion claims the new version focuses on freshly peeled and freshly squeezed same-day ingredients, with a stronger juicy pulp burst, and consumers are buying into it. However, for the workers in the store kitchens, this upgrade has turned into a nightmare—switching from frozen mulberry pieces to fresh mulberries turns one step into many, multiplying the prep difficulty and workload. Complaints flood social media, with employees exclaiming "peeling until crazy" and "prepping until insane." This article takes you behind the production changes and frontline employee feedback for this seasonal limited-edition drink. [more…]

Recently, a video filmed at a ChaPanda store in Yinchuan, Ningxia, circulated online. In the footage, a repair worker, in order to fix a malfunctioning TV mounted high up, directly stepped with his shoes onto the topping counter where ingredients such as tapioca pearls and mochi were placed, without any protection on the soles of his shoes, sparking public concern about food hygiene at the store. The store involved explained that the lids had already been put on the boxes at the time, and that disinfection and cleaning were carried out afterward. ChaPanda's official customer service responded that they were verifying the matter, and if it proved true, both the store and the repair worker would be punished, and promised to strengthen supervision and standardize hygiene checks for repair personnel to prevent similar incidents from recurring. [more…]

New-style tea brand Heytea has recently launched a new product, "Longjing Cheese Nuonuo," across its stores nationwide, combining Longjing tea, cheese cloud top, and milk, along with a brand-new topping called "Cheese Nuonuo." However, this topping, made by mixing and whipping glutinous rice paste with the classic cheese, has sparked collective complaints from store employees due to its cumbersome production process, which requires continuous stirring for seven minutes and easily burns at the bottom, prompting them to exclaim that their "arms are about to break." This article reviews the highlights of the new product formula, the topping production process, and genuine feedback from frontline staff, taking you behind the scenes of the lesser-known preparation story of this "super filling" drink. [more…]

Recently, Gu Ming launched a "Summer Buy One Get One Free" campaign, with 8 star products participating, originally intended to attract foot traffic and boost revenue. However, after the campaign went live, store orders far exceeded expectations, and back-of-house staff were forced to handle fresh fruit, whip cream, and other prep work under high intensity for long hours. Some worked 15.5 hours straight, and their hands cramped from peeling grapes. The brand's frequent collaborations, takeout wars, and limited-time offers have left the "farm tea workers" complaining endlessly, and also exposed the disconnect between campaign planning and store staffing and process simplification. This article reviews the real situation of this order surge and the voices of employees, while also offering coffee lovers a product perspective from brands such as Front Street Coffee. [more…]

Since its launch in 2018, Heytea's Grape Delight has held the top sales spot for five consecutive years thanks to its unique hand-peeled grape process and refreshing taste, becoming a signature product of the brand. However, the prep work behind this drink has employees complaining bitterly—every grape must be peeled and deseeded by hand, a tedious process. Recently, some employees have grumbled that the grapes contain an absurd number of seeds, and with Summer Black grapes about to return, this harder-to-peel variety has workers calling it a "nightmare." This article takes you behind the scenes of Heytea's hand-peeled grape process, the real feedback from employees, and why automatic peeling machines aren't used, while also highlighting Front Street Coffee's commitment to quality. [more…]

New tea beverage brands are all seeking differentiated breakthroughs through combinations of "vegetables + fruit + tea." ChaPanda recently launched its own super vegetable series, introducing two products at once: "Light & Refreshing Kale" and "Cleansing Wheatgrass." Kale has long been commonplace in the fruit-and-vegetable tea space, while wheatgrass, a somewhat unfamiliar ingredient, has sparked curiosity and discussion among consumers. From ingredient pairings to taste experiences, from cat owners' amusing associations to store employees' prep workload, this new product has generated considerable buzz on social media. This article walks you through the ins and outs of ChaPanda's new plant-based tea products and the real feedback from the first wave of tasters. [more…]

Luckin Coffee's weekly Thursday operational notice once again put store employees on edge, as the company officially announced several new products, including "Triple Cheese Thick Matcha," "Coconut Trio Latte," and "A Whole Coconut." Among them, the preparation method for "A Whole Coconut" completely overturns previous operating habits. Employees need to wear gloves to take out frozen coconut eggs and pour the prepared coffee liquid into the coconut shell for serving. The process involves more than ten steps, prompting many workers to call it absurd. What troubles them even more is that these new products may be launched nationwide, and morning shift staff must complete a large amount of prep work within half an hour. Many worry that they simply cannot handle it when running the store alone. [more…]

Heytea's "Super Plant Tea" family has welcomed a new member, the Red Beet Beauty Bottle, and the pace of new product launches in the fruit and vegetable beverage track is remarkable. However, behind the frequent launches, the work intensity in store back kitchens is constantly increasing. From the original chia seed slimming bottle to the bitter melon fire-clearing slimming bottle, and now to the new red beet product, employees are constantly busy around the sink, cutting board, and blender, washing vegetables, peeling, chopping, blanching, and juicing, with increasingly complicated procedures. The surge in orders during the National Day holiday has made workers complain endlessly, with some sighing that they have to process more than ten jin of fruits and vegetables a day, and blenders even overloaded to the point of smoking and breaking down. This article takes you through the real working conditions of Heytea's back kitchen employees, and the little-known daily hardships under the fruit and vegetable beverage craze. [more…]

Blackpink member Lisa inadvertently showed off a cup of Heytea's Triple Thick Matcha on social media, quickly sparking global fan attention. Multiple Heytea overseas official accounts swiftly claimed it and seized the moment to launch a "Lisa Custom Edition," then further rolled out a buy-one-get-one-free matcha series promotion at stores worldwide. However, on the day of the promotion, consumers in many parts of China found that the matcha drinks were sold out early, and some even received incorrectly made beverages. Stores explained that ingredients were consumed too quickly and prep took time, but some fans were not buying it, arguing that if the brand wanted to ride a celebrity's hype, it should have prepared adequately in advance. [more…]

As the winter strawberry season arrives, major chain tea brands are launching strawberry-related drinks one after another. ChaPanda has brought back its signature strawberry drink in response to fan demand, while also keeping up with the fruit-and-vegetable juice trend by launching a strawberry version of its Light & Refreshing Kale drink and a brand-new item, Divine Beauty Strawberry. Among them, Divine Beauty Strawberry is made fresh with ingredients such as roselle, strawberries, and pineapple, and has been dubbed a "natural liquid blush" by the official brand, attracting many consumers to try it. However, a production video released by an employee revealed the cumbersome and labor-intensive manual juicing process behind this drink—a full pot of ingredients can yield only two cups after manual squeezing, and the filter bags frequently burst from the pressure, prompting collective complaints from staff. The inefficient production method has also led some netizens to worry about hygiene conditions. [more…]

During the Spring Festival holiday that just passed, milk tea sales nationwide surged by 180.4% year-on-year, with many consumers bringing milk tea and coffee to the New Year's Eve dinner table, replacing traditional alcoholic drinks and beverages. The surge in orders put chain tea beverage stores into high-intensity operation from New Year's Eve, with receipt printers at the front desk spewing orders nonstop, empty cups piling up like mountains on the preparation counters, and staff in the prep room peeling, juicing, and boiling ingredients without a moment's rest. Employees worked around the clock, some putting in 12-hour days for a full week straight, some so busy they had no time to drink water or use the restroom, and equipment frequently jammed or broke down. Facing customers and delivery riders clamoring for their orders, staff at the pickup station could only apologize repeatedly, mocking themselves as "sorry to everyone." This article takes you inside the Spring Festival tea shop frenzy and the real lives of these workers. [more…]

Since Heytea launched its Super Botanical Tea series, fruit and vegetable juice drinks have quickly gained popularity, with major brands rushing to follow suit. ChaPanda recently rolled out its "Super Veggie" series in 14 cities including Beijing and Shanghai, among which "Detox Wheatgrass" sparked heated discussion online because its main ingredient closely resembles cat grass and livestock feed. This drink pairs wheatgrass with fresh fruits such as apple, pineapple, and Shine Muscat grapes, and the company emphasizes that no concentrated juice is used. Consumers report that it tastes refreshing, but kitchen staff's workload has increased accordingly, while some customers have raised concerns about the food safety of fruit and vegetable juices. [more…]

Luckin Coffee has recently rolled out a series of new products, including light milk tea and iced shaken drinks. As its product line continues to expand, the pressure on store staff for ingredient preparation and drink-making has also increased. Recently, reports have emerged that Luckin has piloted the "Rui Binfen - Smart Tea Machine" in some stores in Jiangsu and Zhejiang, which can automatically dispense ingredients according to recipes, saving the step of manual weighing. Employees have mixed reactions: some are delighted that it reduces physical exertion and speeds up drink output, while others worry that cleaning the machine daily takes about an hour and may involve unpaid overtime. In addition, the tea machine is quite large and has certain requirements for counter space and drink output volume, so not all stores can install it. This article compiles genuine feedback from frontline employees and details on equipment use, so coffee enthusiasts can learn about new developments in chain-brand store operations. [more…]

Luckin Coffee has launched a new product, the "Little Butter Crispy Apple Latte," building on its Little Butter series. With rich toppings including cheese milk foam, freeze-dried apple, croissant crumbs, and caramel sauce, it quickly caught consumers' attention. The drink's appearance has been widely praised, with many considering it perfect for photos and sharing, but opinions on its taste are mixed—some love the combination of butter and apple, while others find it too sweet and cloying. Meanwhile, this multi-step customized drink puts considerable pressure on store employees. Under the efficiency requirement of serving within two minutes, making this drink during peak hours is jokingly compared by staff to preparing a Michelin meal, and it can even disrupt the pace of service. Front Street Coffee keeps following coffee industry trends, bringing you insights into the market response and operational contradictions behind this new product. [more…]

On the eve of Halloween, Heytea launched a limited-edition special drink, the "Dark Slimming Bottle," as a new member of its Super Plant Tea series. This beverage uses freshly squeezed kale and celery as its base, blends in a variety of fruit and vegetable juices, and adds a generous amount of fresh cilantro segments, emphasizing a dark visual style. Cilantro lovers reported that the cilantro flavor was not prominent after drinking it, because the whole cilantro segments were not chopped and juiced, serving only as decoration, and it was jokingly called "cilantro bathwater." However, this new product made store employees complain endlessly — the cumbersome process of washing cilantro and trimming celery, plus the strong smell, led many workers to say outright that they "feel like throwing up just from smelling it," with complaints mounting on social platforms. [more…]

Luckin Coffee recently launched a light milk tea series, and when you stack up the options—hot or iced, sweetness level, cup size, caffeinated or not—it somehow spawns eight completely different recipes. For customers, this is thoughtful personalized choice; for store employees, it's an extreme test of memory. On the first day of the launch, under the pressure of a flood of orders, staff members rushed to copy the recipes onto cheat sheets and stick them on the bar, and even veteran employees couldn't escape a "brain freeze." This article takes you through how Luckin's workers struggle to survive among eight sets of recipes, and the "wild ways" they've come up with to cope. [more…]